Exchange & Refund Policy

Exchanges and Refunds

Exchanges and Refunds must be logged within 14 days of item(s) being delivered. Once 14 days have passed from the date of delivery, we cannot offer you a refund or exchange. 

To be eligible for an exchange or refund, your item(s) must be Unused, Unworn, in a re-sellable condition and in its original packaging. Item(s) that have been worn,are damaged or packaging that have been damaged will not be eligible for exchange or refund, and may in some instances incur a handling fee.

We are committed to help you find the correct size. Exchanges will be done within the same style and color, that you initially ordered.

Orders done in the incorrect sizing due to the correct size not being available at a specific point in time, will not be exchanged.

Non-returnable items: 
The following items will not qualify for exchanges or refunds:

  • Gift cards;
  • Items bought on Sale;
  • Discount Coupons; and
  • Items purchased at Markets and Expo's.*

*All items that was bought at a market or expo, are eligible ONLY for exchanges at the market and expo and ONLY for the duration of the market or expo where the item was purchased. No items will be exchanged thereafter. An original receipt will be required.

Exchanges (if applicable) 
If you need to exchange, send us an email at info@kaalfoot.com and review the exchange process and shipping in the policy.

Exchange Process:

One exchange per order is allowed.

We make use of PAXI (provided by PEP STORE) and PUDO (provided by THE COURIER GUY) services for exchanges. We use these methods to keep costs as low as possible for our customers

Option 1: PAXI

You can deliver the parcel to your nearest PEP STORE. 

Please select the R60 option. 

Send the parcel to: PEP HOME Johannesburg North (P5811), Jackal Corner, Shop 7 Jackal Corner C/o Slovenia and Boundary Road, North Riding, Randburg, 2000. Once you received the collection pin, send the pin to: 083 969 1312 or info@kaalfoot.com

Please include your Name, Order Number and your Exact Exchange Request (To what size).

Option 2: PUDO

Download the PUDO App on your mobile device

Choose Extra Small (XS) 20cm x 9cm x 60cm. (This is the R50 option)

Send the parcel to this locker:

Jackal Creek Golf Estate, Northriding, Right side to Entrance of Estate, Boundary Road, Northriding. Contact Information: 083 969 1312 or info@kaalfoot.com

Please include your Name, Order Number and your Exact Exchange Request (To what size).

Refunds (if applicable) 
Once your returned item(s) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, we will request your banking details and an EFT will be done to your account, within a certain amount of days.

All items brought at a market or expo DO NOT qualify for Refunds and cannot be returned.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kaalfoot.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Shipping 
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. Should you request the item to be collected for a refund, the cost of return shipping will be deducted from your refund. If you return the parcel to be exchanged for another size, we will courier the exchanged item to you for free.

One exchange per order is allowed.

Depending on the area where you reside/work/relax, will influence the delivery timeframe for your exchanged product to reach you.

Product Variations from Product Photo

Pattern variations may occur on similar styled items due to sizing.

Actual colour of the product may appear different from the product photo due to lighting.