CUSTOMER CARE CORNER

We are an Online store located in Allen's Nek, Johannesburg, Gauteng, South Africa.

All items we have available on the online store are shipped from our warehouse in Jhb.

ORDERING AND SHIPPING

Easy peasy, you can order directly from our website. As you are already on our website, you can view our different product types from our main menu

  1. Select the product and size you want
  2. Click Add to Cart
  3. Adjust the quantity and confirm that you have selected the correct size
  4. You can now either proceed to Check Out or Close the Pop-up at the top right and continue shopping for towels, rash vests, seats or some more Kaalfööt kicks.
  5. Once you have completed shopping you can proceed to check out and complete the relevant information to have your product delivered
  6. Complete the payment option of you choice and Wha-la, you are done.

You will now receive an email with your order confirmation.

You are welcome to place orders for urgent delivery.

You have three options:

1. Visit our store in Allen's Nek, Roodepoort if you are in the area

2. Place an Order Online for collection at our store in Allen's Nek, Roodepoort if you are in the area

3.Place an Order Online and ensure that you use Payfast as your payment option, as EFT option will cause delays of up to 48H for the bank to clear the payment.

Choose your preferred delivery option

Standard Economy Shipping - takes 3-5 business days to deliver from date of shipment.

Same Day Delivery – Additional cost of R100 and is limited to Johannesburg, Midrand, Centurion and Pretoria ONLY (Townships are excluded from same day delivery).

Overnight Delivery/Next Day Delivery – Additional cost of R120 and is limited to Main Centers e.g., Bloemfontein, Cape Town, Durban, East London, George and Port Elizabeth.

Same Day and Overnight deliveries is subject to specific areas and has a designated cut-off time. 

All Orders that contain Kaalfööt Comfy Seats are subjected to a Shipping fee of R150 and takes 3-5 business days to deliver from date of shipment.

Please refer to the Shipping Policy

All orders over R1000 qualify for Free Standard Economy Shipping and takes 3-5 business days to deliver from date of shipment.

Orders under R1000 cost R85 for Standard Economy Shipping and takes 3-5 business days to deliver from date of shipment.

All Orders that contain Kaalfööt Comfy Seats are subjected to a Shipping fee of R150 and takes 3-5 business days to deliver from date of shipment.

Please refer to the Shipping Policy

Yes we do provide same day and overnight delivery service, however, this is dependant where the delivery address is based. We ship from Johannesburg, Gauteng, South Africa.

Same Day Delivery – Additional cost of R100 and is limited to Johannesburg, Midrand, Centurion and Pretoria ONLY (Townships are excluded from same day delivery).

Overnight Delivery/Next Day Delivery – Additional cost of R120 and is limited to Main Centers e.g., Bloemfontein, Cape Town, Durban, East London, George and Port Elizabeth.

 Same Day and Overnight deliveries is subject to specific areas and has a designated cut-off time.  

It is also important to note that the rates for "Same Day" and "Overnight Delivery" or "Next Day Delivery" differ from your standard "Economy Delivery", and that these delivery options are only applicable to business days and does not include weekend deliveries.

Please refer to the Shipping Policy

All Orders that contain Kaalfööt Comfy Seats are subjected to a Shipping fee of R150 and takes 3-5 business days to deliver from date of shipment.

We ship from Johannesburg. 

If you selected Economy, deliveries take place within 3-5 business days from date of shipment. While every effort is made to expedite delivery, outlying areas may take an additional 2 days due to regional third party couriers.

A unique tracking number will be communicated to you via email which can be used to track the status of your order.

Unfortunately not at the moment.

Currently we only deliver within the borders of South Africa.  However, if you want to arrange your own courier service to collect the items from us, you are welcome to do so, however any costs related to that courier, including import duties and taxes, would be for your account.

Our inventory is dynamic, with new stock arriving regularly—much like the ebb and flow of the tide. To ensure you're notified when your desired shoes are available again, here's the process to follow:

Visit our website and click on the size you would like to order. Just below that, you will find a button that says "Email me when available". By clicking this button, you will receive an email notification immediately when stocks are back online. We hope this helps. If you have any other questions, please do not hesitate to contact us.

 

But remember, our shoes are like coveted pearls - they get snapped up faster than a seagull swooping on a chip!  So, once you get that email, be sure to act quickly

Looking to cancel an order? That's a bit like trying to stop a seagull from stealing your chips, but don't worry, we've got you covered!

If you've had a change of heart and want to cancel your Kaalfööt order, there's a small window of opportunity and the clock is ticking… Orders can only be cancelled before the shipment has been booked with our trusty couriers.

We won't promise that cancelling your order will be as easy as counting 1… 2... 3… but we'll do our best to make the magic happen. Just keep in mind that refunds can take a few days to process.

Just reach out to our customer service team as fast as possible. info@kaalfoot.co.za

As soon as your order is shipped you will receive an email with a unique tracking number, that can be used to track the status of your order via our preferred couriers.

Please check your inbox or spamfolder first for the tracking email. If you have not received the tracking email, you are welcome to contact us directly for further assistance at info@kaalfoot.co.za.

It can be done, but timing is everything!

If you order was not shipped yet, it might be easier. Please send us an email as soon as possible to info@kaalfoot.co.za, we will try and assist. 

If your shoes are already on route, it's a bit tricky, but not impossible. We'll do our best to help, but we can't make any promises. And just like rerouting a road trip, it might result in additional costs and a slightly longer wait for your shoes to arrive.

CARE INSTRUCTIONS

Cleaning your Kaalfööt shoes is as easy as pie, but without the mess! Here's how you do it:

1. Treat your Kicks to a cool spa day in your machine. Set it to the 'gentle waves' cycle (you might know it as quick wash or delicate) and let them soak up the good vibes.

2. Pour in your detergent. Any kind will do, but remember, no softener! Softeners are like the uninvited party guests of the washing world - they can cause a bit of a ruckus.

3. Now, this is important - only use cold temperatures. We're cleaning shoes here, not cooking pasta!

4. Once your shoes are washed, it's time to dry them. But remember, no tumble drying and no warm temperatures. Treat your shoes like a vampire - keep them away from the heat!

5. Hang your shoes outside or place them on a towel to dry. Think of it as giving your shoes a little vacation.

6. Oh, and one more thing - Dry the shoes and insoles separately. It cuts down on drying time, like taking a shortcut on a long road trip!

And there you have it! A clean pair of Kaalfööt shoes, ready for your next adventure. Just remember to follow these steps, and your shoes will stay as fresh as a daisy!

1. Wash microfibre towels separately from other types of laundry to avoid lint transfer. This ensures that the towels maintain their effectiveness and don't pick up lint from other fabrics, like a private pool party. 

2. It is generally recommended to wash microfibre towels in cold or warm water. Hot water can damage the fibres and affect their performance. 

3. Set your machine to the 'mellow tide' setting (you might call it gentle or delicate) to keep the good vibes rolling without the rough surf.

4. Avoid using fabric softener or dryer sheets as they can leave a residue on the towels, reducing their absorbency.

5. Let your towels hang loose in the breeze. High heat? That's a no-go, unless you want 'em to shrink like a scared starfish!

Let’s keep it short and go and catch that perfect wave!

Cold Water Wash, Do NOT Bleach, Do NOT Iron, Do Not Tumble Dry, Do NOT Soak

Wash dark colours separately and rinse immediately when used in a swimming pool with chlorine.

Your Kaalfööt are crafted for comfort and durability, but even the sturdiest beach warriors need a little TLC. To keep them in tip-top shape, steer clear of:

Harsh Chemicals: Just as sunscreen protects your skin, keeping your Kaalfööt away from strong chemicals, like bleach or harsh cleaners, preserves their color and material integrity.

Sharp Objects: Watch out for sneaky sea urchins! Sharp objects can puncture or tear the material, so it's best to keep an eye on the ground when adventuring.

Extended Soaking: While they love a quick dip, leaving your Kaalfööt submerged for a marathon swim could affect their shape and comfort.

Treat your Kaalfööt kindly, and they'll be your loyal companions on many sunny escapades!

Bike Braking Boogie: Hey, mini speedsters! Using your Kaalfööt to stop your two-wheeler might feel like the cool stunt in the movies, but it's a no-no for your snazzy shoes. They're made for dancing on the sand, not for playing 'stop-the-bike'! Keep the rubber on the road and your Kaalfööt in the groove, and let's save those heroic braking moves for the actual brakes.

Super-Tube Slide Warning: Picture this – you're zooming down a water slide in your brand-new costume, having the time of your life, until... yikes! You spot a snag. That's what happens when your Kaalfööt made of Lycra meet the rough world of concrete or bricks. It's a thrill ride they're not built for. So, keep the sliding for the waterpark and let your Kaalfööt stick to what they do best – making your feet feel like they're on a permanent beach holiday! 🌊👟🎢

INSTORE

A quest for the perfect fit? Well, even though we're primarily an online store but we do understand the charm of a good old-fashioned fitting!

So, if you're ready to embark on a Cinderella-like journey to find your perfect shoe size, you can find us opposite Clearwater Mall in Johannesburg: Bergzicht Office Park, Building 5, Unit 33, 1st Floor, 5 Rooibok street, Allen's Nek, Roodepoort, Johannesburg, 1709 ☀️

We're buzzing with online parcel madness in the mornings, but don't worry, we've got a plan! Take a breather, grab a cup of coffee, and join us in the afternoon when the excitement settles. 

We'll be ready to welcome you with open arms and serve you with a smile, weekdays 07am – 16pm.

RESELLERS, AFFILIATES AND DISCOUNTS

We offer Reseller options to Physical Stores only.

Please complete the 'Become a Reseller' application form.  You can access the link here 👉  Become a Reseller or you can visit our website and scroll to the footer menu and click on the 'Become a Reseller' link.

T&Cs apply.

Yes you can! 

Please visit our Affiliate portal and complete the Affiliate application form by visiting 👉 Become and Affiliate or you can visit our website and scroll to the footer menu and click on the 'Become an Affiliate'  link. Once approved you can start to earn cash by promoting your favourite Kaalfööt products. 

T&Cs apply.

Absolutely! Dive into savings with our bulk purchase options. When you order 10 or more pairs of Kaalfööt shoes, you'll unlock a 10% discount that apply directly at checkout. It's our way of saying 'thanks' for bringing more feet to the beach party!

Planning a sports event, outfitting a school team, or coordinating a holiday group? We've got you covered! Just email us your details and we'll tailor a discount to suit your wave.

Discount offers do not apply to items that are already on sale.

Share some love with a Kaalfööt Gift Voucher❤️

This voucher will be delivered to your inbox, once payment is received! This makes the ideal gift right in time.

Gift your loved ones the ultimate experience with our Kaalfööt Gift Voucher. 🌊🌞Whether they're looking for comfy footwear to stroll along the beach, the perfect beach accessory or just relax their feet, this voucher is their ticket to comfort. It's more than just a gift; it's an invitation to embrace the laid-back, sun-kissed, and lekker lifestyle. Let the waves of joy roll in and spread some lekker vibes! 🌊🌞👣

🏖️🎁 No more worries about getting the wrong size, colour, or style. Let them make those choices, ensuring satisfaction. ❤️🌈

Your voucher is valid for a whole 6 months from date of purchase, surf at your own pace! 🏄🏼‍♂️🌊🎁

SIZING

The golden rule is, choose the size you normally wear.

 You can head over to our size chart of HERE, but below is a summary of the steps you need to take to find that perfect fit.

1. First, let's play a little game of "Trace the Foot". Grab a piece of paper, place it on the ground, and stand on it with your full weight. Now, either you or a trusty sidekick can trace around your foot. Just make sure the pencil or pen is at a 90-degree angle from the floor - we're going for accuracy, not abstract art!

2. Next, it's time to measure the length. Use a ruler to measure the outline from the back-central part of the heel to the end of your longest toe in a straight line. 

3. Now, it's time to find your perfect fit. Head over to our size chart, which you can find here or under "Size Chart" on the main menu. In the right column, find your foot's measured length. Once you've found it, the column on the left will tell you your shoe size. 

IMPORTANT: Remember, plain and patterned shoes have different size charts, as well as tots and adults, like different dance moves at a party. So, make sure you're looking at the right chart when picking your size.

For first time wearers, our shoes might feel loose simply because it feels Kinda Like Socks right and often like you not wearing anything rather than the tight fit you normally feel on a shoe. The elastic should not be very tight but should feel like it’s going to keep the shoe on. An extra space of about 1cm at the back/heel is normal for Kaalfööt, most of the time a smaller size might squash your toes in front.

No, the shoes are not age related.

Our best advice is to measure the size of their feet.

You can head over to our size chart of HERE, but below is a summary of the steps you need to take to find that perfect fit.

1. First, let's play a little game of "Trace the Foot". Grab a piece of paper, place it on the ground, and let them stand on it with their full weight. Now, either you or a trusty sidekick can trace around their foot. Just make sure the pencil or pen is at a 90-degree angle from the floor - we're going for accuracy, not abstract art!

 2. Next, it's time to measure the length. Use a ruler to measure the outline from the back-central part of the heel to the end of their longest toe in a straight line. 

3. Now, it's time to find their perfect fit. Head over to our size chart, which you can find here or under "Size Chart" on the main menu. In the right column, find their foot's measured length. Once you've found it, the column on the left will tell you their shoe size. 

PAYMENTS

If you encounter an issue where your payment isn't processing, it may be due to a temporary network or system issue.

Please wait a moment and try again. If the problem persists, consider using an alternative payment method.

We offer several options, including PayFast, Yoco, and EFT, to accommodate your preferences and ensure a smooth transaction.

Should you notice that your account has been charged more than once for a single order, please email proof of the duplicate transaction at info@kaalfoot.co.za.

We will verify the details and promptly issue a refund for the additional charge.

For assistance with payment issues or any other inquiries, please contact us directly and we will assist you as soon as possible.

At Kaalfööt, we're all about giving you choices. 

  • Are you a fan of the classics? We accept Visa & Mastercard
  • Prefer to zap your payments? We've got Zapper
  • more of a Snapscan Fan? We've got that too
  • Old school and prefer EFT? No Problem


These payment methods are facilitated through our PayFast payment portal, which is as secure as a vault in a bank.

Paying through the Yoco portal is also an option on our website! It's quick, secure, and super convenient

Just a note for our EFT fans - your order will only be processed once your payment clears our bank account, this may take up to 48H. It's a bit like waiting for your bread to toast - it takes a little time, but it's worth the wait!

So, whether you're a swiper, a zapper, a snapper, or a traditionalist, we've got a payment method for you. It's like a choose-your-own-adventure story, but with shoes!

GENERAL

Kaalfööt is your one-stop online shop for shoes that feel like you're walking on marshmallows while looking like a fashion guru. Our quick-dry, non-slip shoes are made from soft breathable lycra material and a thin rubber sole, just enough to protect your feet from little stones and warm surfaces.  They are perfect for any outdoor adventure, walking on the beach, fishing, exploring the rocks and any watersports. Pack these light weights, for your next trip! Perfect for beaches, boat cruises, flights, camping and other adventures. If all these sound too energy consuming to you, relax your tired feet in these at home, you deserve it!

But wait, there's more! We've also got UPF 50 rash vests that protect you from sunburn. Now you can say "not today, sun!" and mean it. And let's not forget our super absorbent microfibre towels, perfect for those who've always wanted to know what it feels like to dry off with a cloud.

Our shoes come in a variety of styles and sizes, perfect for everyone from tiny tots who are just learning to walk to grannies who've been walking for decades. 

 At Kaalfööt, we're all about making your shopping experience as smooth as our shoes. That's why we offer free delivery for orders over R750 and promise to get your order to you in 3-5 days. Because the only thing faster than our delivery is how quickly you'll fall in love with our products!

Absolutely! We're as South African as biltong, boerewors, and a good old braai. Our headquarters are nestled right here in the rainbow nation (Johannesburg to be specific), and we're proud to call it home. So yes, we're more local than a Springbok in the veld!

Indeed we are! We're the masterminds behind every stitch and seam of Kaalfööt products. We're like the puppet masters of quick-dry, non-slip shoes and UPF 50 rash vests. So, if you're picturing us in a secret lab, crafting each product with a superhero-like dedication... well, you're not far off!

Got a question that's tickling your toes or need to chat about your beach gear? We're all ears and ready to help! Here's how you can reach out to us:

Chat: You can chat with us right here on our website, right now, using our little handy chatbot. It's like we're having a virtual cup of tea together, but you might not like TEA, or it is after hours, we have more options!

Email: Reach out to us at info@kaalfoot.co.za. We're here to help.

WhatsApp: For a quick chat, send us a message at 065 748 0527. We're just a text away to assist you with whatever you need.

Don't be shy, we love hearing from our Kaalfööt family. Whether it's feedback, questions, or just a sunny hello, get in touch!